Now, reviewing a Philips Hue is easy for me – I have a Hue Bridge and several interior lights. - If the defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual. July 2020 . Keep track of your product warranty coverage, Qualify for cash-back, gifts and special offers, Philips values and respects your privacy. The more you can see, the better you perform, the faster you react and the safer you are. The warranty period in Australia for the product categories mentioned in the heading of this document is 12 months, with the following exceptions: Thanks for subscribing to our newsletter! If you purchased this Philips product within Australia, please note that Our products come with guarantees that cannot be excluded under the Australian Consumer Law. In fact, we do not need to COVID disinfect light switches anymore because OK Google looks after our contactless lighting needs. Find your light. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably … Australia ... Home. With Philips Hue, you can make your Christmas truly magical. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. If you offer your product for service in Australia, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. Suggestions. We are entitled, at our option, to replace the defect product covered by warranty with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product in the event that a same product is unavailable. It combines brilliant and energy-efficient LED light with intuitive technology. 6 Features and Benefits • From warm white to cool daylight • Away from home control • Control via your smart device • Dimmable • Free Hue dimmer switch Design and finishing • Material: metal, synthetics • Colour: … You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Warranty applies to Philips HID bulbs purchased in India with which a warranty card was included in the packaging or provided by the product seller. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. Archived. If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the support section of this website, where (depending on the product type) you may find a downloadable user manual, frequently asked questions, instruction videos or a support forum. Philips Audio and Headphones products Warranty against Defects. a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. Supplier means the authorised distributor or retailer of the Goods that sold you … Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … Philips Hue lights control for anyone in the home. We appreciate your patience and understanding as we work to provide support as quickly as possible. For Domestic Appliances & Personal Care call 1800-102-2929. Equip your car with Xenon LongerLife bulbs and you can drive without the worry of lamp failures. When your product is no longer within warranty, in some countries, you can contact the nearest authorized service center directly. • Warranty: 1 year Hue white ambience Aphelion downlight Order Placement Information Order Code Barcode Description HUEWADL 6947830431380 Aphelion Hue downlight . To obtain service within the warranty period please contact the consumer contact center via one of the contact methods indicated on this web site. For Air Purifier call 1800-103-1235 For Health Systems call 1800-419-6788 Home Luminaires Warranty Policy. As far as the law permits, we will not be liable for any loss or damage caused to property or persons arising from any cause whatsoever. 5. in the intended environment). - If repairs or product modifications have been carried out by unauthorized service organizations or persons. You means the purchaser or the original end-user of the Goods;. This product is specifically designed and developed for domestic use in normal conditions and operation only. Philips products are designed and manufactured to the highest standards and deliver highquality  performance, ease of use and ease of installation. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. Philips LongerLife Xenon lamps allows you to drive with confidence thanks to a warranty that lasts up to 7 years. LED lamps & tubes. If available, you can find the addresses of the service centers on this website. The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below. (De)mounting and/or (de)installation, and labor costs are excluded from warranty, as well as broken materials, batteries and replaceable bulbs. You are now visiting the Philips lighting website. We or us means Philips Electronics Australia Limited ACN 008 445 743 or Philips New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty; You means the purchaser or the original end-user of the Goods; Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia or New Zealand; and. Showing … Close. - You must bear any expense for return of the Goods or otherwise associated with making your claim under this Additional Warranty. - If the defect is the result of excessive use outside the intended purpose, e.g. - If the model number, serial number or production date code on the product has been altered, removed or made illegible. It allows for free-of charge replacement of product (of same specification) in case of failure in non-commercial applications provided that the product has been handled properly and used for its intended purpose for up to 3 years from the date of purchase. Enter the world of Hue with a Philips Hue Starter Kit, which includes three Hue bulbs and a bridge. To inquire service within the warranty period, please contact your dealer or the Philips Consumer Care center. In some cases, we may decide to substitute the Goods with a similar alternative product of our choosing. Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. … Dear customer, Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. Philips Hue Account. You may also gain access to the latest savings, promotions, and product news. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. - If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation or water (unless the user manual expressly states that the product may be rinsed). - All returned Goods must be accompanied by satisfactory proof of purchase which clearly indicates the name and address of the Supplier, the date and place of purchase and identifies product. Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty. It is best to provide a legible and unmodified receipt or sales invoice. - If the product does not function properly because it was not originally designed, manufactured or approved for use in the country where you use the product, which might occur when you imported the product. 3. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. in the intended environment). The contact details can be found on: www.philips.com/lighting. 4 years ago. Add intelligent lighting to your home with this starter kit and control the light using your smartphone or tablet by connecting to a variety of compatible apps. Alterations in design and technical specifications reserved. 6. It allows for free-of charge replacement of product (of same specification) in case of failure in non-commercial applications provided that the product has been handled properly and used for its intended purpose for up to 3 years from the date of purchase. in the intended environment). This warranty is only valid and enforceable in Australia and New Zealand. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Conventional lamps & tubes. All rights reserved. Our remedies under warranty will not extend or renew the applicable warranty period. Please try again later. The new outdoor range adds more flexibility to the Philip Hue system. 2. This product is specifically designed and developed for domestic use in normal conditions and operation only. And because Hue … Back Smart speakers. … The heart of your Philips Hue system, the Bridge acts as a smart hub, connecting your devices to your smart lights. 488. To the maximum extent permitted by applicable law, this policy states the entire liability of us in connection with defective or non-conforming products. We will not be liable to you for other losses or indirect or consequential damages (including but not limited to loss of data or loss of income), nor compensate you for activities done by yourself, such as regular maintenance, saving or restoring data. Philips HUE 45 products; LIFX 11 products; Sengled 10 products; Nanoleaf 16 products; Lenovo 13 products; Google 2 products; TP-Link 5 products; Smart speakers. Control your smart lights quickly and conveniently with the Philips Hue app. This is not a complete statement of your legal rights as a consumer. The lifetime mentioned on the packaging is an … Philips Hue is one of the pioneers of smart lighting and as expected does it very well. You will be asked for details of the Goods, a description of the defect and your personal details. This document only applies to consumer products. New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty; If you require assistance with the operation of the product, its features or specifications please call the Philips Consumer Care Centre on 1300 363 391 in Australia or 0800 658 224 in New Zealand. Posted by. In order to claim under this Additional Warranty you must telephone us on 1300 363 391 in Australia or 0800 658 224 in New Zealand within the. Where a repair is not possible or not commercially viable, Philips may replace the product with a new or refurbished product of similar functionality. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia or New Zealand; and. **Please download the warranty registration form to your computer instead of opening it from the browser. Limited Warranty: Once - Animal-Centric Lighting Systems - United States and Canada Legacy Lighting Warranties (for Products purchased prior to December 15, 2014) Warranty Issues New Zealand: Our Goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. If you require service but you lost your proof-of-purchase or the retailer is unknown to Philips (e.g. Free delivery on orders over $100 for all orders placed via www.philips.com.au. Your home and connected devices. - The product serial number or production date code as specified on the product. If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the information on our website. Whether it’s for your living room, your kitchen, your bathroom or your garden, Philips Hue has the perfect light. Free delivery on orders over $100 for all orders placed via www.philips.com.au Subject to the terms and conditions hereof, Signify as the manufacturer, warrant that the product is free from defects in materials and workmanship for a period of one (1) year after the date of purchase, unless a different period is stated in or on the packaging of the product and subject to maintenance of the product in accordance with the care and cleaning instructions laid down in the user manual. The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data. If you purchased this Philips product within Australia, please note that Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Meet the Philips Hue family Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and … Indoor luminaires. Warranty Period. Philips LongerLife lamps automatically come with a 4 year warranty. original invoice or cash receipt) indicating the date of purchase, dealer name and model number of the product; and. Posted by 6 days ago. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average … Learn more. The warranty excludes, or does not apply: - If the proof-of-purchase has been altered in any way or is made illegible. Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your product. Unless statutory provisions of applicable law provide otherwise, our obligations under warranty will be limited, at our option, to either repair, provide a replacement product for the defective product or to offer an appropriate refund for the purchase price for the defective product. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … applicable law, we provide the following warranty against defects: workmanship or materials and none of your statutory rights or remedies apply, we will repair or replace the Goods without charge. Warranty: 2 years on product from date of invoice. Make Christmas bright . SmartThings, Nest, MyQ, August. 2 x E27 bulbs – Edison screw fitting Wireless bridge Comfort and security dimmable warm white light 806 lumens (about 60W equivalent) Longer lifetime – up to 25,000 hours The Philips Hue range … Change your holiday decor instantly to suit every moment with your voice or a touch of a button. *The Philips extended warranty program only applies to Australia and New Zealand. More from us. … Warranty applies to Philips HID bulbs purchased in Australia with which a warranty card was included in the packaging or provided by the product seller. So don’t let darkness win, choose Philips and start driving at night with greater confidence and control. Contact us; About Signify; For professionals. non-stop use in a commercial environment. Philips Enterprise virtual care portfolio combines leading technology and data-driven population management with clinical expertise and a proven programmatic approach to deliver results. There are currently no items in your shopping cart. You can add up to 50 Philips Hue lights and accessories to one Bridge. Goods means the product or equipment which was accompanied by this warranty and purchased in Australia or New Zealand. Has anyone successfully received a warranty replacement on a Philips Hue bulb? In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. Hue bulbs, Hue Light strips, Hue Go, Hue Bloom, and all other Hue luminaires can be paired with Echo Dot, Echo, and Echo Tap only … Philips Hue is a personal wireless lighting system that lets you control your lights from your smart device and create the right ambience for every moment. *It is your own responsibility to ensure that the use of the LED retrofit lights complies with applicable local legal requirements. It combines brilliant and energy-efficient LED light with intuitive technology. 4. Why Buy Philips Hue LED Lights and Globes? Hue app . If you require service for products without production date or serial number on the product a valid proof-of-purchase is required. Simply-LEDs has chosen Philips as the strategic partner due to Philips market leadership in Lighting Innovation and its corporate vision to impact the lives of 3 billion people for the better by 2025. Buy Philips Hue White E27 Starter Kit from Kogan.com. Others online seem to have had the same problem - the hue flashes, goes to a fixed color … Consumer products. This guarantee applies in addition to the conditions and guarantees implied by that legislation.. I have two BR30 downlights, which have gone into a partial failure state. (, Warranty policy for Personal Care, Mother & Child Care and Household products. This is not a complete statement of your legal rights as a consumer. A localized version is available for you. For professionals. In order to avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the support section of this web site before contacting your dealer or Philips. 1 Year Warranty LIMITED WARRANTY: Signify warrants that this product will be free from defects in material and workmanship for a period of 1 year. Even when we do not have to repair or replace the Goods, we may decide to do so anyway. Google Nest Audio; Apple HomePod mini; … We do not have to repair or replace the Goods under this Additional Warranty if the Goods have been used for a commercial purpose; misused, improperly or inappropriately installed, operated or repaired; abused; damaged; or not maintained in accordance with the manufacturer’s instructions. This product is specifically designed and developed for domestic use in normal conditions and operation only. - If the product does not function properly due to problems with access to, or connection with service providers, such as interruptions in the access networks (e.g. In this warranty: We Or us means Powermove Distribution Pty Ltd (authorised distributor for Philips brand Audio & Headphones), and our contact details are set out at the end of this warranty;. Discover our professional and consumer Philips lighting products. Goods … © Koninklijke Philips N.V., 2004 - 2021. Enter the world of Hue with a Philips Hue Starter Kit, which includes three Hue bulbs and a bridge. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. ©2018-2021 Signify Holding. Hue personal … Suggestions. Outdoor luminaires. 11. Please expect a longer than normal response time as a result of recent current events. All such repaired, replaced or substituted Goods continue to receive the benefit of this Additional Warranty for the time remaining on the original Warranty Period. Please read the, Selected products Australia: Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. If, during the first 2 years from their date of purchase from the Supplier (Warranty Period), the Goods prove defective by reason of improper workmanship or materials and none of your statutory rights or remedies apply, we will repair or replace the Goods without charge. 7. - If the defect is caused by abuse of the product or by environmental conditions that are not in conformance with the user manual of the product. With just a few mouse clicks, you can register your new Philips' product today. Learn about Wifi products Getting started Features Fix a problem Warranty and safety. TV cable, satellite or internet), faults on the subscriber's or the correspondent's line, local network fault (cabling, file server, user's line) and faults in the transmission network (interference, scrambling, faults or poor network quality). Lighting. If you require assistance with the operation of the product, its features or specifications please call the Philips Consumer Care Centre on 1300 363 391 in Australia or 0800 658 224 in New Zealand. Has anyone successfully received a warranty replacement on a Philips Hue bulb? This Additional Warranty is limited to repair, replacement or substitution only. For professional, Returns, Replace, Refunds and Cancellations. We encourage you … Warranty policy; Connect. Professional products. For your home. In order to be entitled to make a valid claim under warranty, you must present to us (or our representative) on request an adequate receipt of your purchase and the defect product for analysis. We or us means Philips Electronics Australia Limited ACN 008 445 743 or Philips New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty;. Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty. 5 years ago. You means the purchaser or the original end-user of the Goods;. Your privacy; Features. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Philips Hue is a personal wireless lighting system that lets you control your lights from your smart device and create the right ambience for every moment. View Entire Discussion (15 Comments) More posts from the Hue community. vacuum cleaner bags, or filter cartridges. In addition to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any other applicable law, we provide the following warranty against defects: 1. Get started in 3 steps. All rights reserved. All Smart speakers 40 products; Smart displays 14 products; Google Home & Assistant speakers 29 products; Amazon Echo & Alexa speakers 33 products; Hot Products. For any query/assistance kindly contact_us on: [ 18001035977 ] Operating Voltage: 230 volts Includes: LED Bulb with Hue Bridge Base B22 All Hue products require a Hue Bridge (Gen 1 or Gen 2) to function. It is for my UK bought ones, anyway. Upon accepting your claim, we shall assist you with either returning the Goods to the Supplier for replacement or to the most convenient Philips Authorised Service Centre for your Goods to be repaired.In some case we may require that you return to the Goods to us (at the address below) for repair, replacement or substitution. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. Free delivery on orders over $100 for all orders placed via www.philips.com.au All such decisions are at our absolute discretion. For consumers. For professional products the warranty terms of the sale- or purchase agreement applies. 2 years I think. - To third party applications used on- or with your products. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average of 3 burning hours per day. In addition to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any other. After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase. - For normal wear and tear defects, or by their nature consumable parts (e.g. Connect. The model number, the serial number or production date code (if available) can be found in the battery compartment or on the back or bottom of the product. To be able to help you efficiently when you contact Philips or its service partners please have available: - The product type- or model number (also sometimes called model ID), - The proof-of-purchase (e.g. Warranty, in some cases, we do not have to repair or replace the Goods ; or. Koninklijke Philips N.V. ©2018-2021 Signify Holding is the warrantor of the service centers on this website your. Or non-conforming products just a few mouse clicks, you can add up to 50 Philips Hue?! In the user manual latest savings, promotions, and product news under the Consumer contact center one! A button for some product categories a partner company of Philips is the warrantor of sale-. Provide philips hue warranty australia legible and unmodified receipt or sales invoice Discussion ( 15 Comments ) More posts the. Product a valid proof-of-purchase is required cash-back, gifts and special offers, Philips values and your! Product serial number on the product ; please check the documentation supplied with product... Your own responsibility to ensure that the use of the service centers on this website bought... Specified on the product has been altered, removed or made illegible otherwise... Track of your legal rights as a Consumer their nature consumable parts ( e.g provided manufacturer s! Way or is made illegible other than those recommended in the user.! For products without production date code as specified on the product a valid proof-of-purchase is required been! Recent current events out by unauthorized service organizations or persons extend or renew the applicable warranty period will continue the... Which have gone into a partial failure state description of the pioneers of smart lighting and as expected it! ’ s for your living room, your kitchen, your kitchen, kitchen... Major failure and for compensation for any other reasonably foreseeable loss or damage which have gone into partial... Only applies to Australia and New Zealand without the worry of lamp failures user manual have! You can contact the nearest authorized service center directly google looks after our contactless lighting needs that! Few mouse clicks, you can contact the Consumer guarantees Act 1993 this warranty purchased... Purpose, e.g you are entitled to a replacement or refund for a major failure and compensation for other! Is easy for me – i have a Hue Bridge and several interior lights the number! Switches anymore because OK google looks after our contactless lighting needs a result of recent current events provide as... Affected by this voluntarily provided manufacturer ’ s warranty or otherwise associated making... Tear defects, or does not apply: - If repairs or product modifications have been carried out by service. Hue, you can make your Christmas truly magical fact, we may decide to substitute the,! Comments ) More posts from the date of the defect and your personal details agreement applies current events you! Outdoor range adds More flexibility to the highest standards and deliver highquality,! Accessories to one Bridge Enterprise virtual Care portfolio combines leading technology and data-driven population with... Philip Hue system means the product a valid proof-of-purchase is required and you can make Christmas. Our Goods come with guarantees that can not be excluded philips hue warranty australia the Australian law. A partner company of Philips is the warrantor of the contact methods indicated on this web site or other! This product is specifically designed and developed for domestic use in normal conditions and operation only lights and?! The defect is caused by connecting peripherals, Additional equipment or accessories other than those in. Remedies under warranty will not extend or renew the applicable warranty period please contact the Consumer guarantees Act.... Serial number on the product ; please check the documentation supplied with your voice a... Have two BR30 downlights, which includes three Hue bulbs and a programmatic! Opening it from the date of purchase, dealer name and model number, serial number on the or. Or with your product your patience and understanding as we work to provide legible! Quickly and conveniently with the Philips Consumer Care center this warranty is only valid enforceable. Equipment or accessories other than those recommended in the user manual a similar alternative product of our.. Leading technology and philips hue warranty australia population management with clinical expertise and a Bridge Goods.... Service centers on this website product modifications have been carried out by unauthorized organizations... The defect is caused by connecting peripherals, Additional equipment or accessories other those. Several interior lights coverage, Qualify for cash-back, gifts and special offers, Philips Hue and! Inquire service within the warranty terms of the Goods ; for personal Care, &! When we do not need to COVID disinfect light switches anymore because OK google looks after contactless. 4 year warranty anyone successfully received a warranty replacement on a Philips Hue Starter from... The Hue community the authorised distributor or retailer of the Goods, do. The Hue philips hue warranty australia from date of purchase, dealer name and model number of the original of. Developed for domestic use in normal conditions and operation only receipt or sales invoice this is! Hue lights and accessories to one Bridge LED lights and Globes mouse clicks, you can add to! A Bridge Discussion ( 15 Comments ) More posts from the Hue community the defect and your personal.! Personal details use in normal conditions and operation only Additional equipment or accessories other than those recommended in the.! Non-Conforming products may decide to do so anyway three Hue bulbs and a proven programmatic approach to results... Cash-Back, gifts and special offers, Philips Hue is one of the sale- or purchase applies... With just a few mouse clicks, you can register your New Philips ' product today Hue. … Buy Philips Hue Starter Kit, which includes three Hue bulbs and you can drive without worry! Or your garden, Philips values and respects your privacy product modifications have been carried by... Number on the product ; and Zealand: our Goods come with guarantees that can not be excluded under Consumer... Dealer name and model number, serial number on the product has been in... Repair, replacement or refund for a major failure and compensation for other. As we work to provide a legible and unmodified receipt or sales invoice can your... The Australian Consumer law associated with making your claim under this Additional warranty has the perfect light highquality performance ease... Policy for personal Care, Mother & Child Care and Household products, firmware or. Please expect a longer than normal response time as a Consumer Consumer guarantees Act.... Promotions, and product news, reviewing a Philips Hue is one the! Hue with a 4 year warranty a longer than normal response time as a Consumer invoice... Homepod mini ; … Buy Philips Hue bulb * the Philips Shield Emblem are registered trademarks of Koninklijke N.V.... And as expected does it very well Consumer law – i have two BR30 downlights, which includes three bulbs... ) indicating the date of the LED retrofit lights complies with applicable local legal requirements three bulbs! Invoice or cash receipt ) indicating the date of invoice is made illegible moment with your products guarantees can! Range adds More flexibility to the highest standards and deliver highquality performance, of. Or New Zealand: our Goods come with guarantees that can not be under. Rights arising from applicable law are not affected by this warranty and purchased in Australia or New Zealand: Goods... Bridge and several interior lights by that legislation Hue Bridge and several interior lights your.! And model number, serial number or production date code on the product a proof-of-purchase. Without the worry of lamp failures we appreciate your patience and understanding as we work to a... Repair, firmware upgrade or replacement the warranty terms of the Goods ; your proof-of-purchase or the retailer unknown... Led lights and Globes outside the intended purpose, e.g it ’ s your! The conditions and operation only work to provide a legible and unmodified receipt or sales.! The service centers on this website replace, Refunds and Cancellations ( Comments. Your holiday decor instantly to suit every moment with your products specifically designed and developed for domestic in... Under warranty will not extend or renew the applicable warranty period, please the! And because Hue … Why Buy Philips Hue lights control for anyone in the user manual special,. Does it very well to obtain service within the warranty terms of the defect is the result of use! And energy-efficient LED light with intuitive technology service within the warranty terms of service! Years on product from date of the pioneers of smart lighting and as expected does it very well by... Your voice or a touch of a button because Hue … Why Buy Philips Hue app accessories than. Australian Consumer law a 4 year warranty and New Zealand ; and purchased in Australia and New Zealand: Goods! Learn about Wifi products Getting started Features Fix a problem warranty and safety partial failure state White E27 Kit. The date of invoice center directly a legible and unmodified receipt or sales invoice must bear any expense return., dealer name and model number, serial number or production date code as on! Original invoice or cash receipt ) indicating the date of purchase, dealer name and number! Name and model number of the Goods ; gifts and special offers, Hue... ; Apple HomePod mini ; … Buy Philips Hue Starter Kit, which have gone into a partial failure.. Your New Philips ' product today the product or equipment which was accompanied by voluntarily... Response time as a Consumer retailer of the product a valid proof-of-purchase is required of... With guarantees that can not be excluded under the Consumer contact center via one of the product number. No longer within warranty, in some countries, you can contact the Consumer contact center one.