As there are still stamp on the box, just that its not the recent date but the previous sent out date. Recently I bought a pack of white glue from carousell. thank you for sharing! My item cost less then that so I didn’t call the hotline. If it’s via normal mail, perhaps you can request for the seller to keep a lookout for any bounced mail, just in case. SingPost receives 60,000 to 70,000 packages a day, an increase of 40 per cent from five years ago, said Mr Tan Tien Po, the firm's senior vice-president for domestic mail. ahhh, i think i lost mine :(, hmm about a week after i realised its lost. At times there could be delays due to peak season (Chinese New Year, Christmas period), damaged packaging (Singpost may take some time to re-package your mails) etc. Check with online store/seller how your parcel looks like (colour, size, type of packaging, any unique detail, etc.) Now claimed that it is lost and is just refunding me S$68 to close the case! Maybe they figured out the street address from the postal code , Hi! 2. You can also report the incident and feedback to SingPost at http://www.singpost.com/contact-us/service-enquiry. Personally, we haven’t tested it out. – Fell out from sack etc (especially small parcels) An angry Facebook user wrote a lengthy post in which he was unhappy about their poor customer service, when told by SingPost staff that they can only compensate the seller (sender) of the lost parcel, despite the complainant (buyer) already paid for the said parcel.. Hey, I’m the recipient. Thanks! The seller said she posted it already last 07 November but up until now, i haven’t received the item yet. It has been 2 weeks and my buyer still did not receive it !! If it’s via registered mail, the recipient would have put down his/her NRIC no. ), **At Ministry of Retail online fashion store, we no longer use registered mail. But I never receive it. It’s best to call Singpost at 1605, let them have your registered mail tracking number and see if they can amend the address. Hi! When i want to use the singpost normal mail to deliever my shoes,I just thought I couldn’t be so lucky to miss the parcel. I called singpost and they said, they cannot trace it since it’s a normal mail. Advice on Lost Mail by Singpost hey r/singapore , i've recently ordered a glass prism from a carouseller. Keep your fingers crossed, hopefully it’s just delayed and not lost! Hi, i have used the normal mail for delivering my MP3 but i did not seem to receive it even if it has already been the 5th day(4th day of working day)and the delivery status of my delivery is ‘delivered’. Did the seller include a return address? maybe the holidays is slowing is down.. but hopefully it's not lost.. =x. In the future, I’d suggest that you use a shipping method with tracking such as Smartpac or registered mail. You can try making a trip down to the nearest post office to check if the parcel is being left there. Hi there, PolyM is a new product by SingPost and according to them, it’s like normal mail but packaging is provided. As no tracking number is provided for Singpost Normal Mail, it's not trackable thus it's subjected to lost mail. they couldnt locate one of the package i sent out! He say he will lodge police report. Advice on Lost Mail by Singpost hey r/singapore , i've recently ordered a glass prism from a carouseller. you found ur mail? Typically, parcels are kept for about 10 days in the post office for collection, before they are returned to the sender. N Nicorn Sep 05, 2019. If delivery fails, it will be left at the post office for collection. Currently, mail items between 501g and 2kg can be sent domestically as ordinary mail, costing up to $3.35 for a 2kg item. Is there a chance that the mail will be delivered by Singpost to the philippines? On the eastern end of Singapore stands an imposing Singpost building. If so, it would be returned to the sender since the address is invalid. hi my normal mail has not arrived for 16days, im not sure if its because the seller accidentally mispelled one letter in my address so it has not reached me yet? . Or it might have been delayed due to the Hari Raya holiday? if they didnt leave any slips or letters to inform when to collect and it is by normal postage and it doesnt have tracking number, what should we do? Since lost mail is rare, some will choose to take the risk. If you are worried about your mail getting lost, use SingPost’s last mile door-to-door express delivery service Speedpost or register your mail for a better peace of mind. Is this the normal procedure? hey i emailed singpost like 1 week ago and they still haven't replied.. Hi.. What would happen if the Blk number on the mail is wrong but the door number, street n postal code are correct? Try going down to the post office nearest to the shipping address, let the post office staff know you understand normal mail has no tracking number and ask for their help to see if there’s any parcel there that matches the description of your parcel. Hi, I sent out a registered mail yesterday afternoon and only after a few hours did I realised that I missed out 1 part of the address. I want my item to be traced and delivered! 3. After which, you may want to liaise with your recipient on the collection. Hi Cindy, did the sender include a return address on the parcel? There is nothing that you can do now but hope. As your item is delivered by normal mail, SingPost would not be able to do much for you even with the video as there’s no way they can track normal mail. Unless u are really unlucky, Singpost can't find your lost mail in their RLU. They will investigate. As no tracking number is provided for Singpost Normal Mail, it's not trackable thus it's subjected to lost mail. – Printing the address as per provided (reduces human error in unnecessary copy-pasting, writing etc.) I’m done. Secondly, call up SingPost and enquire about the name of the person who signed for the parcel. Mail without complete/correct address is usually routed to another department and is not kept at the post office. I'M IN orders are packed in sturdy brown carton boxes to ensure that your products arrive in good condition. ), 1. If so, you can also check with the seller to see if it was returned to them. At the moment, items up to 2kg can be sent via SingPost under the Ordinary Mail … colour). I also don’t quite understand the issue here. I opted for registered mail and I checked on Singpost’s website on my parcel’s whereabouts and it stated that item has been delivered 3 days ago! After this incident, I lost 60% faith in SingPost services. We can actually trust singpost even with normal mails. However, he had told her to contact him if her family experiences any lost mail again. Hi Ira, it could also be returned to the sender, do ask the seller to keep a look-out for it. heyhey did you manage to find your item? Before going down, we would recommend you to check with the online store/seller how your parcel looks like (colour, size, type of packaging, any unique detail, etc.) Normal mail does not come with insurance and tracking facility and have a chance of going missing as the mails cannot be traced. Good luck and hope you find your parcel soon! I have not heard of this practice. Request for their help to assist you with doing a check against the parcels in the post office. Can you give me some advice on what to do? All you have to do is request for SmartPac or PolyM. SingPost was listed on the Main Board of the SGX-ST on 13 May 2003. 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But separate it hasn ’ t think there is a type of packaging ( box have any suggestions! No return addresss may not help where the package is trackable and will be returned the... Eunos Road 5, East Entrance, Singapore post ( SingPost ) mishandled ( lost my! They figured out the street address from the postal code & sadly, postal codes really. Am thinking its a pity if i cant retrieve it back by that blogshop... i have not encountered an...