c. Looking for your Smart Bulb. The camera is offline and does not seem to reconnect. Enable your smartphone's WiFi; Open WiFi settings We are the best source for the latest news in the Trail Camera Industry. The smartphone setting listed above can prevent users from connecting the V.360 Companion Application to the physical V.360 camera. FAQ. TCP/IP and UDP are two primary network protocols, we are quite familiar with the TCP/IP because if we encounter any network problems on our computers, we tend to tweak the settings of TCP/IP protocol. Download the TCP Smart Doorbell instructions here. Download the TCP Smart Camera instructions in all languages. Open the web browser and type the IP address of the IP Camera into the address bar, press Enter. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings. If you have problem in looking for the smart bulb, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (same as iOS). Once the warranty on the camera is over, there is nothing that can be done to fix it. Usually, it ends up in a landfill. See more I just installed a new router, why is my camera not working? We always welcome phone calls (1-800-791-0660) or emails, but all we can do to troubleshoot cameras is go over the steps at the top of the page. It's good practice to keep a record of the MAC and IP addresses of installed cameras for troubleshooting purposes. In order for these features to work properly, Ring doorbells, cameras, and Alarm Base Stations need a healthy connection in order to contact services on the internet. If you have changed the default port number is 80, Then type the IP address of the camera: new port number into the address bar of web browser. My camera has gone offline. For Andriod: Kasa will look for your Smart Bulb automatically, and it will take about a minute. For iOS: Then, re-enable your smart home device again. Make sure that the camera is plugged in and receiving power. Move your camera and Wi-Fi router closer together Restart the Wi-Fi router Check whether there is a wireless interference. What are wireless bands (2.4 GHz and 5 GHz) how do they affect the ability to connect the camera to my router? The camera is designed to automatically reconnect once there is internet available. 1080P & Outdoor. Quick Install Guide. Usually, we can solve the most network problems by doing this. Download and install any software updates available for your devices. Your camera may lose connection with our servers or the internet on some occasions. If this does not happen, you can try the following: 1. Wait up to 5 minutes for the camera to restart. TCP Smart Camera … Unplug the camera from the power source, and plug it back in. If the app says "Device Offline" then: Please check your Wi-Fi router if online and in range. How do I get it back online? Does my camera reconnect to my Wi-Fi network automatically? In some cases, to circumvent this scenario, users will have to enable the smartphone's WiFi connectivity setting to "allow" connections to non-internet enabled devices. Check whether the camera is warm or cold to the touch Move the camera Restart the camera WiFi Doorbell. Restart your Alexa device and your smart home device. Video Installation. Disable and re-enable the skill for your smart home device in the Alexa app. Network cameras are prevailing in today's video surveillance market. Peter is the technician in Unifore, he concluded that most of users failed to setup the camera, simply because they didn't reset the camera during the initial setup. Follow this link for any FAQ questions you may have. Why was I automatically logged out of my mobile app? 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